This is my own experience in the Customer Service Field:
White Customers: demanding, sometimes really rude, not co-operating, not willing to learn, selfish. Being patience not even get them to co-operated.
Black Customer: hard to deal with but understandable if you explain to them.
Asian Customer: The best customer, almost 99% will be willing to work with you to get any issues resolved.
Just a message to the stubborn white asses - learn to be open minded, you're not the only race on this earth.
Why does every company spend so much money on customer service departments to deal with unhappy customers? Just say "we refuse to serve you and we order you to get out of the store." If the customer feel further upset by that, just call the police and arrest them.
CRIMINAL TRESPASS?? She is a customer in a store--?!! She wasn't stealing!!! She didn't understand w/she was doing wrong (I don't either). The police is wrong. Why is it so necessary that the woman b/called Chinese; shouldn't this be about a customer & store-customer conduct--all of a sudden it's about a Chinese woman. 'Resisting Arrest' c/be used but tasing her like that--a customer? And, what is she being arrested for? Buying something!!! I was shocked there are so many stories like this.-MO
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"Over the weekend, a determined Li apparently ordered two more iPhones online, returning to the same store on Monday to collect them. Staff recognized her and refused to give her the items, and once again ordered her to leave." This is the key. This staff refused to give her the items, not sell, give, because she already paid for them, the phones are hers.
If Apple allowed her to purchase 2 phones on its website and choose this store for pick-up, then she must be allowed to enter this store and pick them up. Of course she should not obey the store's demand and leave without getting her phones. She did not attack anyone, she is defending her legal rights in a very appropriate way. This Apple store refused to fulfill an legit commercial contract, then hired a third party to assault the victim.
Buying 2 phones from Apple online store is definitely legal, carrying large amount of cash is definitely legal, and peacefully demanding the seller to fulfill a commercial contract is definitely legal. If by doing everything legal, she ended up being electrocuted, someone must have done something illegal, possibly criminal.
People cannot say that she deserve it because she resisted arresting, the cops cannot arrest people at will. It is their responsibility to investigate the situation first, then make the most appropriate decision. They cannot just use their electric gun to assault a 44 years old woman when she posts no risk to anyone or any property, let alone this action being solely based on the one-side story told by the store. Did the store staff inform the officers that this woman was there to pick up the phones that she ALREADY bought? No? That's fine. If, as that police captain in the interview claimed, that there was no language barrier between the woman and the officers, then why the officers didn't realize that she was there just to get her things back but the store refused to do so? Or did they know this well but went on shocking her anyways?!?! Isn't this kind of action the very definition of police brutality?
If Ms. Li is as determined now as she was when she decided to buy the phones online and pick them up at the same store, I am sure this Apple store, and the two officers, are in for a lot of trouble.
If Apple allowed her to purchase 2 phones on its website and choose this store for pick-up, then she must be allowed to enter this store and pick them up. Of course she should not obey the store's demand and leave without getting her phones. She did not attack anyone, she is defending her legal rights in a very appropriate way. This Apple store refused to fulfill an legit commercial contract, then hired a third party to assault the victim.
Buying 2 phones from Apple online store is definitely legal, carrying large amount of cash is definitely legal, and peacefully demanding the seller to fulfill a commercial contract is definitely legal. If by doing everything legal, she ended up being electrocuted, someone must have done something illegal, possibly criminal.
People cannot say that she deserve it because she resisted arresting, the cops cannot arrest people at will. It is their responsibility to investigate the situation first, then make the most appropriate decision. They cannot just use their electric gun to assault a 44 years old woman when she posts no risk to anyone or any property, let alone this action being solely based on the one-side story told by the store. Did the store staff inform the officers that this woman was there to pick up the phones that she ALREADY bought? No? That's fine. If, as that police captain in the interview claimed, that there was no language barrier between the woman and the officers, then why the officers didn't realize that she was there just to get her things back but the store refused to do so? Or did they know this well but went on shocking her anyways?!?! Isn't this kind of action the very definition of police brutality?
If Ms. Li is as determined now as she was when she decided to buy the phones online and pick them up at the same store, I am sure this Apple store, and the two officers, are in for a lot of trouble.
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